Guidance, proven in results.

1 Who we are

GuideMyGrades provides live online small-group tuition. In these terms, "we", "us" and "our" mean GuideMyGrades, and "you" means the parent, guardian or other person who books and pays for a programme.

Our trading address is [TRADING ADDRESS]. You can contact us by email at Hudhalearning@gmail.com or by WhatsApp on 07572 956394.

[IF AND WHEN A COMPANY IS REGISTERED, INSERT REGISTERED NAME, COMPANY NUMBER AND REGISTERED OFFICE HERE.]

2 These terms

These terms apply when you book a place on one of our programmes. By booking, you confirm that you are at least 18 years old and that you are entitled to make this agreement on behalf of the student.

Where the student is under 18, our agreement is with you as the parent or guardian, not with the student, and we will deal with you on all matters relating to payment, attendance and cancellation.

Nothing in these terms reduces your statutory rights as a consumer.

3 What we provide

We provide live, scheduled, small-group online lessons taught by a qualified teacher, together with access to the associated curriculum map, lesson materials, set tasks and written feedback through Google Classroom.

• GCSE lessons last 30 minutes. A-Level lessons last 40 minutes.
• Groups start at a minimum of five students and are capped at fifteen.
• Lessons are delivered live through Google Meet and are not recorded.
• Students are not required to turn on a camera.
• The number of lessons scheduled in each programme is stated on that programme's page. Science and Economics programmes run two lessons per teaching week. English programmes run on a two-week rota, so each English programme meets once a fortnight.

Teaching follows our published Academic Calendar. We do not teach during the half-term, Christmas and Easter closures shown there. Those closures are built into the programme and do not reduce the number of lessons your programme is scheduled to deliver.

4 Booking and starting a programme

When you submit an enquiry or registration you are asking for a place. A contract is formed only when we confirm your place in writing by email or WhatsApp.

A cohort runs only once at least five students have registered for it. If a cohort does not reach five students, it will not start, you will not be charged, and we will offer you a place in a related cohort where one is suitable or keep you on the list for the next intake.

You pay nothing before we confirm that your cohort is going ahead.

5 Fees and payment

Our current fees are:

• GCSE: welcome offer of £50 for your first month, then £80 per month.
• A-Level: welcome offer of £80 for your first month, then £100 per month.
• Pay As You Go: £10 for a GCSE lesson, £15 for an A-Level lesson, paid as a one-off.

The welcome offer applies to your first month of enrolment only. From your second month onwards the standard monthly rate applies. If you leave and later rejoin, you rejoin at the standard rate.

Payments run monthly from September to July. Payment is taken securely online through our payment provider, Stripe, using the card details you provide when you enrol, and is due before the first lesson of each month.

Fees cover all teaching, curriculum materials, set tasks, exam-question practice and written feedback. There are no separate materials or resource charges.

All fees are stated and charged in pounds sterling. Any amount shown in AED on our website is an approximate guide only, converted at an indicative rate; the amount you actually pay depends on the rate and any charges applied by your own bank.

If we change our standard rates, we will tell you in advance and never partway through a month you have already paid for.

If a payment is not received, we will contact you before withdrawing a place. We do not charge late-payment fees to families.

6 Your 14-day right to cancel

Because you book with us online or by message rather than face to face, you have a legal right to cancel within 14 days without giving any reason. This is your statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

The 14 days run from the day we confirm your place. To cancel, simply tell us by email or WhatsApp within that period. You do not need to use any particular form of words, but making it clear that you are cancelling helps avoid confusion.

If you cancel within 14 days and lessons have not yet begun, we refund everything you have paid, in full, within 14 days of being told.

If you ask us to start lessons within the 14-day period, which most families do because cohorts often start soon after confirmation, you are asking us to begin providing the service during the cancellation period. If you then cancel within the 14 days, we refund what you have paid less a proportionate amount for the lessons already delivered before you cancelled. You can still cancel; you simply pay for the teaching your child actually received.

This 14-day right is in addition to, and does not replace, your ability to stop your programme at any later point under clause 7.

7 Stopping your programme

Enrolling does not commit you to the whole academic year. Payment is rolling and monthly.

You can stop at any time by telling us before your next monthly payment falls due. There is no notice period, no cancellation fee and no outstanding balance to settle.

If you stop partway through a month you have already paid for, clause 9 explains how we work out your refund.

You may move your child to a different cohort once within your first month at no charge, subject to a suitable place being available.

8 If we change or cancel

If we have to cancel an individual lesson, we will schedule a replacement so that your programme still delivers every lesson it was scheduled to deliver.

We may occasionally need to change a lesson time, change the teacher covering a session, or merge or close a cohort where numbers fall too low to teach it properly. Where we do, we will tell you as far in advance as we reasonably can and explain your options, which will include a refund of any lessons paid for but not delivered.

We may withdraw a place, having first discussed the matter with you, where a student's conduct repeatedly prevents others from learning, or where fees remain unpaid after we have contacted you about them.

9 Refunds

Where a refund is due, we work it out across your whole enrolment rather than a single month. We total what you have paid, subtract the value of the lessons your child has actually received, and refund the difference.

We do this because our teaching blocks are uneven: some calendar months contain more teaching weekends than others, so a flat monthly payment does not correspond to a fixed number of lessons. Reconciling across the whole enrolment is the only way to be accurate in both directions.

Refunds are made securely to the original payment method through Stripe, normally within 14 days of the refund being agreed.

We do not refund lessons a student was scheduled to attend but did not, except where clause 8 applies.

10 Attendance and missed lessons

Lessons run at the scheduled time whether or not every student attends. If your child misses a lesson, the materials and set tasks for that lesson remain available in Google Classroom so nothing is lost, but we do not provide an individual catch-up session and a missed lesson is not refunded.

Please tell us if your child will be absent for an extended period, so that we can keep their place and support them in catching up.

11 Conduct and participation

Our lessons are active. Students are expected to answer questions, complete written work during the session and respond to feedback.

We ask that students join on time, from a suitable environment, and behave respectfully towards their teacher and the other students in the group. Students must not record, photograph, screenshot or share any part of a lesson.

Where behaviour disrupts other students' learning, we will raise it with you first and work with you to resolve it. Withdrawal of a place is a last resort.

12 Safeguarding

All of our tutors hold Enhanced DBS certificates and all three founders are Designated Safeguarding Leads. We follow our published Safeguarding Policy, which forms part of these terms and explains how concerns are raised, recorded and escalated.

Lessons are not recorded, and students are never required to turn on a camera.

13 Materials and intellectual property

All teaching materials, curriculum maps, worksheets and written resources we provide remain our property or that of their original owner. They are provided for the personal use of the enrolled student.

You and the student may print and use them for that student's own study. You may not copy, publish, resell or share them with anyone outside your household, or use them to deliver tuition to others.

Past papers, mark schemes and examiner reports belong to the relevant exam boards and are subject to those boards' own terms.

14 Your data

We handle personal information in line with our Privacy Notice, which explains what we collect, why, how long we keep it and how to ask us to correct or delete it.

15 Our responsibility to you

We will provide our teaching with reasonable care and skill. If we fail to do so, we are responsible for loss you suffer that is a foreseeable result of that failure.

We do not guarantee any particular examination grade or outcome. Attainment depends on many things outside our control, including a student's school, effort, attendance and the work they do independently. Any results shown on our website describe past cohorts taught by our founders and are not a promise of future performance.

We are not responsible for loss caused by problems with your own internet connection, device or software, or for interruptions to third-party services such as Google Meet or Google Classroom, although we will reschedule teaching we could not deliver.

We do not limit our liability in any way that the law does not allow. That includes liability for death or personal injury caused by our negligence, for fraud, and for breach of your statutory rights as a consumer.

16 Complaints

If something has gone wrong, please tell us. Email Hudhalearning@gmail.com with the details and we will acknowledge your complaint within [X] working days and aim to resolve it within [X] working days.

If you are not satisfied with our response, you may be able to take the matter further through an alternative dispute resolution scheme or through the courts. Nothing here affects your right to do so.

17 Changes to these terms

We may update these terms from time to time, for example to reflect changes to our programmes or to the law. Where a change materially affects you, we will tell you before it takes effect, and you may stop your programme under clause 7 if you do not wish to accept it.

The version published on this page is the version that applies.

18 Governing law

These terms are governed by the law of [England and Wales, CONFIRM], and disputes may be brought in the courts of [England and Wales, CONFIRM]. If you live elsewhere in the United Kingdom, you may also bring proceedings in your own country's courts.

Students and families based outside the United Kingdom are welcome, and these terms apply to them in the same way.

1 Who we are

GuideMyGrades ("we", "us", "our") provides live online small-group tuition to students in the UK and internationally. We are the data controller for the personal data described in this notice, meaning we decide what data is collected and how it is used.

Company registration is in progress. This notice will be updated with our registered company details once that is complete.

2 What information we collect

When you enquire or register interest

• Parent or guardian name
• Student's first name
• Parent email address and telephone number
• Student email address, where you provide one so the student can join sessions
• The programme, subject, level and exam board you're interested in
• Optionally: current and target grades, and anything you tell us in the message field
• The name of anyone who referred you, if you're claiming a referral credit

If your child enrols

• Attendance records for the sessions they join
• Work they complete in lessons, including exam practice and our written feedback on it
• Payment reference and the fact a payment was received (we do not see or store your card details; payments are processed securely by our payment provider, Stripe)
• Correspondence between us, emails and WhatsApp messages about lessons

Information you choose to give us

If you tell us about a special educational need, a health condition, or anything else that affects how we should teach your child, we treat that as special category data and handle it with additional care. We only use it to make reasonable adjustments to teaching, we only share it with the tutor teaching your child, and we delete it when your child stops attending. You are never required to tell us.

Technical information

Our website is a static page and does not set tracking cookies of its own. Our hosting provider may log standard technical information such as IP address and browser type for security and performance purposes. See section 10.

3 Why we use it, and our lawful basis

Under UK GDPR we must have a lawful basis for using your data. Ours are set out below.

4 Children's data

Most of our students are under 18, so we take particular care here.

• We contract with the parent or guardian, not the student. Enquiries, payment and account decisions all go through an adult.
• We collect the minimum. We ask for a student's first name only, not a full name, and a student email address only where it's needed for them to join the session.
• We don't profile children or use their data for automated decision-making, advertising or any purpose beyond teaching them.
• Cameras are never required in lessons. Students take part by voice, chat and shared documents if they prefer.
• Lessons are not recorded. We do not create or store video or audio recordings of students.
• A parent can ask to see anything we hold about their child, and can ask us to delete it, at any time.

We have regard to the ICO's Age Appropriate Design Code in how we handle children's data.

5 Who we share it with

We do not sell your data, and we do not share it for anyone else's marketing. We share it only with the service providers we use to run lessons, and only as far as needed:

We may also disclose information where we are legally required to, or where we need to in order to protect a child. If we have a genuine safeguarding concern, we may share information with children's social care, the police, or a child's school, and we may do so without your consent where seeking it would place a child at greater risk. This is set out in our Safeguarding Policy.

6 Where your data is held

Our tutors are based in the United Kingdom and the United Arab Emirates, so data may be accessed from both. Some of our providers, including Google and Netlify, are US-based and may store or process data outside the UK.

Where data leaves the UK, we rely on the safeguards those providers have in place, including the UK International Data Transfer Addendum and, where applicable, the UK Extension to the EU–US Data Privacy Framework, so your data continues to receive an equivalent level of protection.

7 How long we keep it

When a retention period ends, we delete the data or anonymise it so it can no longer identify anyone.

8 How we keep it secure

• Student data is held in Google Workspace accounts protected by strong passwords and two-factor authentication.
• Access is limited to the tutor teaching that student and the founders who administer the service.
• Lesson links are issued to enrolled students rather than published publicly.
• We do not store payment card details at any point.
• Devices used to access student data are password-protected and encrypted.

If a data breach occurs that is likely to risk your rights and freedoms, we will report it to the Information Commissioner's Office within 72 hours and tell you directly where the risk to you is high.

9 Your rights

Under UK GDPR you have the right to:

• Be informed, which is what this notice is for.
• Access a copy of the personal data we hold about you or your child.
• Rectification, have inaccurate data corrected.
• Erasure, ask us to delete data, where we have no overriding reason to keep it (financial and safeguarding records are the main exceptions).
• Restrict processing, ask us to pause using it while a concern is resolved.
• Data portability, receive your data in a portable format.
• Object to processing based on legitimate interests.
• Withdraw consent at any time, where consent is our basis.

To exercise any of these, email Hudhalearning@gmail.com. We will respond within one month. There is no charge. We may ask you to confirm your identity first, so we don't disclose a child's information to the wrong person.

10 Cookies and website analytics

Our website does not currently set advertising or tracking cookies. It stores no personal data in your browser.

Our host may collect standard server logs (IP address, browser type, pages requested) for security and performance. These are not used to identify you.

Embedded videos. Our teaching preview section can show videos hosted by TikTok. Nothing is requested from TikTok when the page opens: the player is only created if you press play. If you do press play, your browser connects to TikTok to load that video, and TikTok may set its own cookies and receive your IP address at that point, under their terms rather than ours. If you would rather not connect to TikTok, simply do not press play.

[IF YOU ADD ANALYTICS, e.g. Google Analytics, Plausible, Fathom, UPDATE THIS SECTION AND ADD A COOKIE BANNER IF THE TOOL SETS COOKIES. Privacy-first tools such as Plausible or Fathom avoid the need for a banner.]

11 Marketing

We will only send you marketing about our programmes if you have asked us to, or if you are already a customer and it concerns a similar service. Every message includes a way to opt out, and you can also just reply asking us to stop. We do not pass your details to any other organisation for marketing.

12 Changes to this notice

We review this notice at least annually, and whenever we change how we handle data. The version number and date at the top always reflect the current version. If we make a significant change, we'll tell enrolled families directly rather than relying on you to check this page.

13 How to complain

If you're unhappy with how we've handled your data, please tell us first, email Hudhalearning@gmail.com and we'll try to put it right.

You also have the right to complain to the UK's data protection regulator at any point:

1 Scope and principles

This policy applies to all GuideMyGrades tutors, founders and anyone else acting on our behalf, in every interaction with a student, live lessons, written feedback, email, messaging and any other contact.

We are guided by the principles set out in Keeping Children Safe in Education and Working Together to Safeguard Children. In particular:

• Safeguarding is everyone's responsibility. It is not only the job of the person who happens to hold the title.
• The child's welfare comes first, ahead of our reputation, ahead of a parent's preference, and ahead of any relationship with a school.
• If in doubt, we act. It is not a tutor's job to decide whether a concern is serious enough to be real. It is their job to report it.
• We never assume someone else is dealing with it.
• A child's wishes matter, but we will not promise a child secrecy we cannot keep.

We recognise that our students are taught online, often at home, and that we may be one of the few adults outside their family who sees their work and hears from them regularly. That places a real responsibility on us to notice when something is wrong.

2 Designated Safeguarding Leads

All three founders are trained Designated Safeguarding Leads. Mr A Hudha is our lead DSL and the first point of contact. Mr E Hudha and Ms N Yasmin are deputies, and either can act if the lead is unavailable.

The DSL receives concerns, decides what action is needed, makes any referral to children's services or the police, keeps the records, and makes sure every tutor knows what to do. Mark any email for the attention of the Designated Safeguarding Lead and it will reach him.

Because our tutors work across the UK and UAE, at least one DSL is contactable during and shortly after every scheduled teaching session.

3 Safer recruitment

Every person who teaches for GuideMyGrades must, before their first lesson:

• Hold a current Enhanced DBS check, which we see and record
• Hold Qualified Teacher Status and be an experienced classroom teacher
• Provide professional references which we take up directly
• Have their identity and qualifications verified against original documents
• Complete safeguarding training and confirm they have read and accepted this policy
• Teach an interview lesson observed by a founder

We do not engage unqualified tutors, and we do not treat a DBS check as an alternative to references and verification, it is one part of a wider check, not the whole of it.

4 Code of conduct for tutors

These rules are absolute. Breaching them is a disciplinary matter and may end a tutor's involvement with GuideMyGrades immediately.

That last rule matters for a practical reason as well as an ethical one: it keeps a clear line between a teacher's paid school role and our service, and it avoids any suggestion that school assessment could be influenced by a private arrangement.

5 Online safety in lessons

• Cameras are never required. Students take part by voice, chat and shared documents if they prefer. No student is excluded, penalised or singled out for keeping their camera off.
• Lessons are not recorded. We do not create, store or share video or audio of students.
• Meeting links are issued to enrolled students only and are never posted publicly. Students are asked not to share them.
• Waiting rooms are enabled so the tutor admits each participant.
• Lessons start and end on time, and the tutor is the last to leave the room.
• A tutor is always present. Students are never left alone together in a session.
• Chat is monitored during the lesson, and inappropriate use is addressed immediately.
• If a lesson is disrupted by anything inappropriate, the tutor ends the session immediately and reports it to a DSL.

We ask parents to make sure their child takes part from an appropriate space in the home, and to be nearby, particularly for younger students.

6 Recognising a concern

We should be straightforward about this. Our lessons are online, cameras are off by choice, and in a short group session the tutor does most of the talking. We will not see what a class teacher sees, and we are not going to pretend otherwise.

That is exactly why our threshold for reporting is low. A tutor does not need to be sure that something is wrong. If something gives them pause, they pass it on, and the DSL decides what to do with it.

What we can actually notice

In practice, these are the things that reach us:

• Written work and chat messages. We read every student's exam practice each week. Sometimes what a student writes has nothing to do with the question.
• What a student says. Students talk during lessons, and things get mentioned in passing.
• A direct disclosure. A student tells a tutor something, in the lesson or by email.
• Attendance. A student who was reliable stops turning up, or logs in but never engages.
• A change in tone. A student who was chatty goes quiet for weeks, or becomes withdrawn or distressed.
• Something audible in the background of a session.
• What a parent tells us when they contact us about something else.

What we are looking out for

Tutors are trained to be alert to the four recognised categories of abuse, which are physical, emotional and sexual abuse, and neglect. They are also alert to wider concerns including exploitation, bullying, online harm and domestic abuse.

We do not expect a tutor to identify which category something falls into. That is the DSL's job. A tutor's job is to notice and to say something.

Being realistic about our role

We see each student for an hour a week, without a camera, alongside up to fourteen others. We are not the main safeguarding net around any child, and we would never suggest we are. A student's school sees them daily and holds the primary responsibility.

But we are one more adult who reads their work and hears from them regularly, and occasionally that means we notice something nobody else has. That possibility is worth taking seriously, which is why this policy exists.

7 What we do if there is a concern

Most concerns are small, and most go no further than a written note and a conversation with a parent. The point of having a process is not to escalate everything. It is so that nothing gets forgotten, and so that a tutor never has to decide alone whether something matters.

Talking to parents

We will normally talk to you about a concern involving your child, and usually that is the whole of it. The exception is where telling a parent could put the child at greater risk, or where the concern relates to someone in the household. In those situations we take advice from children's services before making contact. This is standard practice and it is not a judgement about any individual family.

Students in different places

Our students attend many different schools, and some live outside the UK. The DSL identifies the right authority for that child, whether that is a UK local authority or the relevant service in the UAE, and follows the local reporting route. Both are listed in section 13.

8 If a child discloses something

If a student tells a tutor something that raises a safeguarding concern, the tutor will:

• Listen carefully and calmly, without interrupting
• Take it seriously and not express shock or judgement
• Reassure the student that they were right to speak up
• Not promise confidentiality, instead explaining honestly that they must pass it on to keep them safe
• Not investigate, not press for detail, and not ask leading questions
• Record what was said in the student's own words, as soon as possible afterwards
• Report to a DSL the same day

Explaining honestly that information may need to be shared is not a betrayal of a child's trust, promising secrecy and then breaking it would be.

9 Allegations against a tutor

Any allegation that a tutor has behaved in a way that harmed a child, committed an offence against a child, or behaved in a way that suggests they may be unsuitable to work with children, is treated with the utmost seriousness.

• The allegation is reported immediately to a DSL who is not the subject of it.
• We contact the Local Authority Designated Officer (LADO) in the relevant local authority within one working day, and follow their guidance.
• The tutor is removed from contact with students while the matter is considered. This is a neutral protective step, not a finding.
• Where appropriate we refer to the police and to the Disclosure and Barring Service, and inform the tutor's school and the Teaching Regulation Agency.
• We do not carry out our own investigation in place of the statutory process.

If an allegation concerns a founder, it is handled by another founder and referred to the LADO on the same timescale. Anyone can raise a concern about any of us, including directly to the LADO or the police, without telling us first.

Low-level concerns

We also record concerns that fall below the allegation threshold, behaviour that is inconsistent with our code of conduct, even if no child has been harmed. Recording these allows us to spot patterns rather than dismiss incidents one at a time.

10 Records and confidentiality

Safeguarding records are kept securely, separately from ordinary student records, and are accessible only to the DSLs.

Information is shared on a strict need-to-know basis. Safeguarding is one of the situations where we may share personal information without consent, data protection law does not prevent sharing information to protect a child, and we will not use it as a reason to delay.

Safeguarding records are retained in line with statutory guidance, normally at least until the student reaches 25, even where no further action was taken. How we handle personal data generally is set out in our Privacy Notice.

11 Working with parents

We ask parents to help us keep lessons safe by:

• Making sure your child joins from an appropriate space at home
• Being nearby and contactable during sessions, particularly for younger students
• Keeping the meeting link within your family and not sharing it
• Telling us about anything that affects your child's wellbeing or how we should support them
• Raising anything that concerns you, however small it seems

You are welcome to observe a lesson. You do not need to ask permission or give notice, it's your child's education, and a tutor who would rather you weren't watching is a tutor you shouldn't be using.

12 Training and review

• All tutors complete safeguarding training before teaching and refresh it at least annually.
• DSLs undertake designated lead training and update it every two years.
• This policy is reviewed annually, and immediately after any safeguarding incident or relevant change in guidance.
• Every tutor confirms in writing that they have read and understood the current version.

Reviewed and adopted by the founders of GuideMyGrades on [DATE]. Next scheduled review: [DATE].

13 Useful contacts

Our tutors and students are split between the UK and the UAE, so both sets of contacts are listed. Use whichever applies to where the child actually is.

Numbers were checked against UAE government and UK published sources when this policy was written. If you find one out of date, please tell us.